Returns & Exchanges

At Bixby Chocolate, we strive for perfection in every bite, but due to the perishable nature of our artisanal sweets, we cannot accept returns once a product has shipped. If your order arrives damaged or incorrect, please contact our team within 48 hours of delivery to arrange for a replacement or store credit.

Return Process

• 1.
  Inspect Your Package

  Upon arrival, carefully examine your chocolate for any signs of heat damage or shipping-related issues to ensure quality.

• 2.
  Contact Customer Care

  Email our support team with your order number and a brief description of the issue to initiate a resolution request.

• 3.
  Provide Documentation

  Attach clear photos of the damaged product and the original packaging so we can better assist you and improve our shipping methods.

• 4.
  Receive Resolution

  Once reviewed, we will process a replacement shipment or issue a store credit to ensure you can enjoy our Maine-made treats.